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Accessibility at Tokyo Haneda Airport

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Edo Market Place in Tokyo, A part of Haneda international airport that sells all kind of Japanese products for tourist

Ensuring a Seamless Journey

Welcome to Tokyo Haneda Airport, where we are dedicated to providing an inclusive and accessible travel experience for all passengers. At Haneda, we understand that every traveler is unique, and we are committed to accommodating the diverse needs of individuals with disabilities and special requirements. In this article, we’ll explore the wide range of accessibility features and services that make Tokyo Haneda Airport a welcoming hub for all.

General Accessibility:

At Tokyo Haneda Airport, we take pride in our commitment to making the airport accessible to everyone. Here are some key features that contribute to the overall accessibility:

  • Accessible Facilities: Our airport offers accessible restrooms, elevators, ramps, and dedicated spaces for passengers with reduced mobility. We have designed our facilities to ensure a comfortable and convenient experience for all travelers.
  • Information for Mobility Impaired: Travelers with mobility impairments will find the airport equipped with facilities such as barrier-free pathways, wheelchair rental services, and accessible parking options.
  • Information for Vision Impaired: For passengers with visual impairments, we provide tactile guidance paths, Braille signage, and assistance services to navigate the airport confidently.
  • Information for Speaking and Hearing Impaired: Haneda Airport offers services such as sign language interpretation and Telecommunications Relay Service (TRS) to assist travelers with hearing and speech impairments.
  • Information for Developmental, Intellectual, or Mental Disabilities: We are dedicated to providing a supportive environment for passengers with developmental, intellectual, or mental disabilities. Our airport staff is trained to offer assistance and understanding to ensure a pleasant journey.

Special Assistance “Care-Filter”:

We understand that some travelers may have specific medical conditions or require extra assistance. Our Special Assistance “Care-Filter” program allows passengers to request personalized support tailored to their unique needs. Whether it’s assistance with boarding, security procedures, or navigating the airport, our team is here to help.

Hidden Disabilities Sunflower:

Tokyo Haneda Airport is proud to participate in the Hidden Disabilities Sunflower program. This discreet but recognizable Sunflower lanyard or pin signifies to our staff that you may have a hidden disability. It helps us identify travelers who may need additional support or understanding during their journey, ensuring a stress-free experience.

Calm Down, Cool Down Spaces:

We recognize that travel can sometimes be overwhelming. To provide a respite, we offer Calm Down, Cool Down spaces where travelers, including those with sensory sensitivities, can relax and regroup in a quiet and peaceful environment.

Telecommunications Relay Service (TRS):

For passengers with hearing or speech impairments, our TRS allows you to communicate with ease. Simply use a text telephone (TTY) or other compatible devices to connect with airport personnel and receive the assistance you need.

Automated External Defibrillators (AED):

Safety is a top priority at Tokyo Haneda Airport. AEDs are strategically placed throughout the terminals to provide immediate assistance in case of a medical emergency.

Here are some links that you may find useful:

We are committed to continuously improving our accessibility services and facilities to ensure that all travelers have a comfortable and pleasant experience at Tokyo Haneda Airport. Your feedback and suggestions are invaluable to us as we strive to make your journey as smooth as possible.

At Tokyo Haneda Airport, we believe that every traveler deserves a stress-free and enjoyable experience. Whether you have a visible or hidden disability, we are here to support you on your journey. Thank you for choosing Tokyo Haneda Airport, and we look forward to welcoming you on your next adventure. Safe travels!

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