Accessibility Services At Cancún Airport

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Departures at night at Cancun International Airport ©Cancún International Airport

Cancún International Airport is dedicated to ensuring a pleasant and accessible travel experience for all passengers, including those with disabilities or special needs. Our commitment to providing a welcoming environment begins the moment you arrive, and we offer a range of services and facilities to make your journey as comfortable as possible.

Before your arrival, be sure to check the Cancun Airport Map to identify which terminal you will arrive at, this is also useful for departures. Cancun Airport terminals are friendly to use, but in case you are in the wrong terminal you can take the Cancun Airport Transportation to move from one terminal to another, is completely free and is available every 30 minutes.

Accessibility Services and Facilities:

  • Free Wheelchair Service: We understand that some travelers may require wheelchair assistance. To ensure your comfort and convenience, we offer a complimentary wheelchair service at the airport. Our attentive staff is ready to assist you upon request.
  • Free Shuttle Between Terminals: Navigating a busy airport can be challenging, but we have you covered. We provide a free shuttle service between terminals to help you get around effortlessly.
  • Lockers: Our airport offers lockers where you can securely store your belongings while you explore Cancún or wait for your next flight. These lockers are designed with accessibility in mind to accommodate all passengers.There is a small fee. 
  • Free Wi-Fi: Staying connected is important, and that’s why we offer free Wi-Fi throughout the airport. Whether you need to check emails, stay in touch with loved ones, or access essential information, our Wi-Fi service is readily available.
  • Handicap Transfers: For passengers with specific mobility needs, we provide handicap transfer services. These services are designed to ensure a smooth and comfortable transition to and from the airport. You can find more information about handicap transfers here.

Accessibility Features:

  • Accessible Restrooms: Cancún International Airport is equipped with accessible restrooms to cater to the needs of passengers with disabilities. These facilities are designed to provide comfort and convenience.
  • Assistance Points: Throughout the airport, you will find assistance points staffed by our friendly and trained personnel. Feel free to approach them for guidance or any assistance you may require.
  • Accessible Transportation: Our airport offers accessible transportation options, including shuttle services, to assist passengers with disabilities in getting to and from the airport.

Additional Amenities:

  • Dining and Shopping: While at the airport, you can explore a variety of dining and shopping options. Whether you’re in the mood for a meal or looking to purchase souvenirs, our airport has something for everyone.
  • Information Desks: If you have questions or need information about your flight, local attractions, or services available at the airport, our information desks are here to help.

At Cancún International Airport, we prioritize your comfort and convenience. Our commitment to accessibility ensures that all passengers can enjoy a seamless travel experience. If you have any specific needs or require additional assistance, please don’t hesitate to reach out. You can email us here: info@cancuniairport.com. We look forward to serving you during your visit to Cancún International Airport. Safe travels!

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