At Celebrity Cruises, we pride ourselves on delivering exceptional luxury voyages that cater to the diverse needs of all our guests. Our commitment to accessibility ensures that every traveler, regardless of their special needs, can embark on an unforgettable cruise vacation. Here is a brief overview of our accessibility features.
For a seamless journey, Celebrity Cruises can arrange accessible transportation between the airport and the pier upon request. This service is complimentary for air/sea guests and cruise-only transfer bookings. Please note that availability may vary outside the U.S.
Extra Assistance at the Pier
We offer boarding and departure assistance to guests with mobility disabilities. Simply request assistance upon arrival at the pier or contact us in advance to ensure your needs are prioritized during boarding. While we make every effort to assist, please be aware that certain conditions at ports may limit accessibility.
We provide reasonable mobility assistance for accessing areas of the ship that may not be fully accessible.
Ports That Require Tendering
Some ports require tender service to reach land and do not offer a direct ship-to-shore connection. While we strive to accommodate guests with assistive devices, factors like steepness of the gangway and weather conditions may affect accessibility. We prioritize safety and are unable to lift guests or equipment.
Our special needs accessible staterooms are designed to enhance your comfort and convenience. Features include wider doors, roll-in showers, grab bars, lower sink and vanity, bathroom grab bars, higher toilet, and ramped thresholds. Most staterooms also offer a generous five-foot turning radius. Explore the different accessible stateroom options here.
Crafted Experiences with Your Needs in Mind
At Celebrity, we’re dedicated to making your shore excursions just as memorable. Our accessible shore excursions team ensures that everyone in your party can enjoy port city experiences to the fullest.
Before your cruise departs, email your itinerary to firstname.lastname@example.org and share your preferences. Our Shore Excursion Coordinator will help you discover accessible tours at various ports. These guided excursions cover city centers, ancient ruins, scenic coastal drives, beautiful beaches, and even wheelchair-accessible trains like the White Pass Scenic Railway in Skagway, Alaska.
Incredible Experiences Our Guests Have Had
- Warnemunde, Germany: Explore the Berlin Wall, Government District, and more historic landmarks.
- Naples, Italy: Visit the ruins of Pompeii, Sorrento, and Positano for breathtaking coastal views.
- San Juan, Puerto Rico: Discover Fort San Cristobal, El Capitolio, and the beautiful Paseo De La Princesa.
Ports with Accessible Shore Excursions
We offer accessible shore excursions at numerous ports in Europe, the Caribbean, Bermuda/Canada, and the Panama Canal. Explore the world with confidence knowing that accessibility is our priority. See our full list of ports that provide accessible shore excursions.
We welcome service dogs on all our ships. Please note that we do not accept Emotional Support Dogs or Pets. Service animals are defined as dogs individually trained to perform tasks for the benefit of persons with disabilities.
We offer autism-friendly interactive initiatives for families, including sensory-friendly films, toys, and dietary menu options. Our commitment to accessibility extends to:
- Priority check-in, boarding, and departure
- Camp at Sea toilet-trained policy exception
- Special dietary accommodations
- Pagers/phones for parents of children in Camp at Sea programs
- Camp at Sea flexible grouping for children aged 3 to 12
Vision and Hearing
For guests with visual or hearing disabilities, we provide a range of services:
- Braille in public areas and elevators
- Sign language interpreting services (request in advance)
- Portable room kit with visual-tactile alert system
- Accommodations like TTY systems and closed-caption televisions
For more information, visit our Visual and Hearing Disabilities page.
Access Department Information
For inquiries and assistance related to accessibility, please contact our Access Department at:
- Phone: (954) 628-9708 (voice)
- Fax: (954) 628-9622
- Email: email@example.com
Our team of experts is dedicated to providing support and ensuring your cruise experience is tailored to your specific needs. You can read our FAQ here.
At Celebrity Cruises, we believe that the best vacations have no boundaries. We’re committed to providing the most accessible cruise vacation experience, ensuring that every guest can explore the world comfortably and confidently. Join us on a journey where accessibility is a top priority, and unforgettable experiences await all travelers.