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Our Commitment to Accessible Travel at Airbnb

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Welcome to Our Adapted Category: Your Gateway to Barrier-Free Travel

At Airbnb, we’re proud to introduce our Adapted Category, a specially curated collection of homes with verified accessibility features. Emphasizing our ongoing commitment, we’ve now added 21 new accessibility filters on our platform, ensuring that each home offers step-free access and amenities tailored for your comfort and ease. With detailed 3D scans, we provide transparent information about each home’s accessible features, like doorway widths, ensuring a worry-free stay for every traveler.

Finding Your Perfect Stay Made Easy: Enhanced Accessibility Filters

Our search functionality has been significantly improved, now featuring enhanced accessibility filters. This recent update was driven by our mission to make it easier for guests with disabilities to find accommodations worldwide that meet their individual needs. Our intuitive interface allows you to select from a variety of features important to you, such as step-free entry and wide doorways, ensuring a seamless search experience.

Our Promise of Accurate Information: Verifying Accessibility Features with Care

We at Airbnb are deeply committed to the accuracy of the accessibility features listed by our hosts. Each feature is thoroughly reviewed for authenticity. This rigorous process is a part of our broader efforts to make our community more disability-friendly, offering you reliable information to make informed decisions about your stay.

Connect Directly With Us: Personalized Support for Your Unique Needs

Understanding that every traveler’s needs are unique, we offer direct messaging with hosts for any inquiries about specific accessibility details. This feature is a direct result of our work with communities and experts in accessibility, ensuring that all your questions are answered and providing clarity and peace of mind for your travel plans.

Behind the Scenes: Our Ongoing Efforts for Accessibility at Airbnb

Our commitment to building an accessible travel experience is more robust than ever. We have dedicated teams, including experts like Srin Madipalli, working alongside engineers and designers to integrate accessibility into our products and services. This initiative is part of our journey to continually improve accessibility at Airbnb and ensure a welcoming experience for everyone.

Together Towards Accessibility: Collaborations and Research Initiatives

We actively engage in research and partnerships with organizations and communities with accessibility needs. Our collaboration with groups like the National Council on Independent Living (NCIL) and the California Council of the Blind is a testament to our dedication to enhancing travel experiences for all. We encourage our community to use these new features and provide feedback, which is invaluable in our ongoing efforts.

Setting the Standard for Digital Accessibility: Our Commitment to Inclusivity

Adhering to the Web Content Accessibility Guidelines, we are committed to ensuring digital accessibility for all our users. We’re investing in automated testing tools and incorporating feedback from our partnerships to continuously improve and maintain an inclusive online environment.

Here to Assist You: Your Queries Answered at Our Help Center

Do you have questions about our accessible features? Our Help Center is here to assist. Whether you’re curious about how we verify accessibility features, how to use search filters effectively, or how hosts can support guests with accessibility needs, we’re here to ensure your travel experience is enjoyable and hassle-free.

Visit our accessibility page and discover more about our initiatives and commitments to accessible travel at Airbnb.

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