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Dubai Airport: Ensuring Accessibility for All Passengers

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Arrivals hall at Terminal 3 ©Dubai International Airport

Dubai International Airport is dedicated to providing a seamless and inclusive travel experience for all passengers. In line with the UAE’s vision, people with disabilities are known as ‘People of Determination’ (POD). Dubai Airports is committed to offering special assistance to PODs, ensuring that their journey is both accessible and welcoming.

From curb to gate, Dubai Airports has implemented inclusive design principles across all guest touchpoints and facilities. Our inclusive design approach takes into account both visible and non-visible disabilities, with spatial considerations tailored to guests with limited or restricted mobility. Additionally, our airport signage and way finding systems are thoughtfully designed to facilitate easy navigation for PODs.

Accessibility services at Dubai International Airport

For a comprehensive guide to the accessibility features and services at Dubai International Airport, we invite you to visit our website. There, you’ll find detailed information about our facilities, assistance services, and resources tailored to meet the needs of travelers with disabilities or special requirements.

To make your journey even more convenient, this article has distilled a checklist of essential considerations for your reference. We are committed to ensuring that your experience with us is both accessible and informative, so you can travel with confidence and peace of mind.

Passenger Assistance Checklist for Dubai International Airport


Dedicated POD Taxis

  • Dubai Taxi Corporation offers special taxis for People of Determination (POD) customers. These taxis are easily distinguishable with red roofs and blue icons. Book via the Dubai Taxi Corporation app or Careem app.

Important Facts

  • POD cardholders receive a 50% taxi fare discount.
  • Contact Dubai Taxi Corporation’s 24/7 call center at 800 88088.
  • Email at Customers.Happiness@dtc.gov.ae.

Wheelchair Services

  • Wheelchair services provided by dnata.
  • Available for departing customers from Terminal 3 curbside (Terminal 3 only) or check-in counters (Terminals 1 and 2).
  • Request this service when booking your ticket or at the dedicated airline check-in counter.
  • Arriving passengers can identify themselves at the arrival gate.

Services for Physical Impairments

  • dnata’s team is trained and certified based on US standards (Air Carrier Access Act).
  • Services include wheelchairs, leg support, infant belts, and buggy cars.
  • If you need to check-in your personal wheelchair, it will be tagged, and a dnata wheelchair will be provided.

Departures

  • Terminal 3 Economy: Special handling counter next to Emirates ticketing desk.
  • Terminal 3 First & Business: Curbside assistance or dedicated Emirates counters.
  • Terminal 1: Special handling lounge at area 4 or dedicated airline counter.
  • Terminal 2: Special handling desk near counter 52 or any dedicated airline counter.

Arrivals

  • Arriving customers who have booked the service should head to the arrival gates or remote arrival entry points.
  • Complimentary two-hour parking for customers with physical impairments in all terminals at DXB.

Services for Visual Impairments

  • dnata provides services for visually-impaired customers.
  • These services can be arranged when booking a ticket via an airline.
  • Services include constant supervision and buggy transportation.
  • Departing customers must arrive on time and mention their request at the check-in counter.

Services for Hearing Impairments

  • dnata provides services for hearing-impaired customers.
  • Services can be arranged when booking a ticket via an airline.
  • Customers will be escorted by dnata staff with buggy cars from check-in to the aircraft door or arrivals area.

Travel Planner

  • The Travel Planner is a visual guide for passengers with hidden disabilities.
  • It allows guests to plan their journey and explains airport rules and regulations.
  • Download the Travel Planner.

Sunflower Lanyard

  • Dubai Airport provides lanyards to autistic passengers.
  • These discreetly identify autistic passengers to airport staff.
  • The route includes autism-friendly check-in and dedicated lanes for Immigration, Emigration, and Security Screening.
  • Look for the sunflower symbol.

Fast-Track

  • Dedicated lanes at security and immigration.
  • Priority boarding may be available based on airline discretion.

Identification

  • Look for the sunflower symbol on stickers.
  • Staff who are trained to support POD will wear the sunflower pin.

For more details, FAQs, and additional support, please visit Dubai International Airport’s People of Determination page.

Dubai International Airport is committed to making your journey as comfortable and convenient as possible. We believe that every passenger deserves a seamless and enjoyable travel experience. If you have specific needs or require assistance during your time at our airport, please do not hesitate to reach out to our dedicated staff. We look forward to welcoming you and ensuring your journey is a pleasant one. Safe travels!

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