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Enhancing Travel Accessibility in Dubai

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Dubai downtown skyline ©GettyImages

Dubai strives to enhance its offerings for travelers with special needs.

As a leading global destination, Dubai aims to improve travel accessibility for visitors with special needs, known as ‘People of Determination’ in the UAE. Whether it is at the airport, public transport, top attractions or accommodation, we continue to enhance the traveler experience to help you navigate our city with ease.

Airports in Dubai

At Dubai International (DXB) and Dubai World Central (DWC), people of determination can expect a full range of special services and facilities, starting with prioritised drop-off zones, dedicated check-in areas and accessible washrooms. Those with physical impairments have access to wheelchair services, immigration assistance and complimentary parking. People with visual and hearing impairments can request continuous supervision and buggy transportation. Support is also available to those with autism and other hidden disabilities. It’s advisable to inform your airline in advance of the services you require, to guarantee a smooth and hassle-free arrival or departure.

Click here to read the airport accessible guide

Cruise Terminals

Dubai’s cruise terminal at Mina Rashid is one of the leading cruise ports in the world. Offering flat and paved surfaces for wheelchairs and people using mobility aids, there are also accessible toilets at the cruise terminal. In terms of public transport, there are accessible city transport buses and mini vans that can accommodate up to two wheelchairs. In addition, you can reserve the ‘People of Determination Taxi’ via the app or by calling the toll-free number: +971 4 800 88088.

Port Rashid

Accommodation

The hotel landscape in Dubai is very broad with plenty of choices for everyone. All of Dubai’s hotels welcome people of determination while continually enhancing their offerings and services. With spacious guest rooms, bathrooms with roll-in showers, as well as step-free access to lobbies, restaurants, and pool sides, many of Dubai’s hotels are well equipped to accommodate guests with restricted mobility and special needs.

Accessible Hotels

Sights and attractions

There is hardly any other destination in the world that offers so many attractions like Dubai, ranging from stunning cultural and architectural sights, adventurous theme and waterparks to extraordinary beaches and shopping options.

Many of them provide special services and facilities for people of determination, with more plans in the works to improve their offerings even further. Additionally, there is always assistance at hand – please ensure to contact the attraction directly to find out more.

Accessible Attractions

Getting around Dubai: Navigate with ease

Metro

As one of the most advanced rail systems in the world, the Dubai Metro is a convenient option to travel throughout the city. People of determination will find lift access available on all metro station levels, and dedicated spaces for wheelchair users on all trains. There is also contrasting tactile guidance for the visually impaired, and platform alerts such as audible beeps when doors open and close, as well as corresponding flashing light signals.

Metro Guide

Taxi

If the departure/destination point is not near a metro station, taxis are a great alternative for getting around Dubai. Specially equipped taxis for people of determination, can be found at airports, or booked via the Dubai Taxi Corporation (DTC) app. Look for the ‘People of Determination Taxi’, which can be reserved directly via the app, or by calling the toll-free number 800 88088 (DTC customer care centre).

People of Determination Taxi

Dubai Water Taxi

Another transportation choice is the Dubai Water Taxi and Dubai Ferry, which travels between Dubai Marina, Palm Jumeirah, Dubai Water Canal and the Dubai Creek offering beautiful views of the city’s coastline. Both types of boats are equipped with appropriate ramps and can accommodate between 2-3 wheelchairs at the same time. There is also assistance available at all marine stations to help people of determination enter and exit the vessels.

Dubai Water Taxi

In line with the vision of the UAE, Dubai has implemented various initiatives to enhance special services and facilities for people with special needs, who are referred to people of detemination in the UAE. In the tourism sector, there has been an ongoing approach to make hotels, as well as sights and attractions accessible, with more plans in the works to improve offerings.

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