While sitting at the Baltimore Washington International airport in March 2019, my husband Daniel Heidemeyer and I were getting energized for a trip to Europe.

After our scheduled flight into Germany, where Daniel was born, we planned to rent a car to take a road trip for what would be my first time visiting Italy. But as we sat in the airport, the boarding time kept getting pushed back.

We received meal vouchers around midnight and noticed the other passengers getting angry after the Wow Airlines employees made an announcement. Because Daniel and I are both deaf, we didn’t understand what had happened until we made calls with a sign language interpreter through a video relay service.