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John Wayne Airport: Our Accessible Features

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Portrait of a happy black male traveler at the airport with the flight schedule at the background and holding his passport - travel concepts©Getty Images

Welcome to John Wayne Airport (SNA), where we are dedicated to ensuring a seamless travel experience for all our passengers, including those with disabilities. At SNA, we understand the importance of accessibility and are committed to providing a comfortable and hassle-free journey for every traveler. In this blog post, we will explore the various accessibility features and services we offer to make your visit to John Wayne Airport as smooth as possible.

Accessible Facilities:

Our airport has been thoughtfully designed to prioritize your convenience. Here are some of the key features that make John Wayne Airport accessible to everyone:

  • Accessible Restrooms: Throughout the terminals, you will find spacious accessible restrooms equipped with grab bars and accessible sinks, ensuring comfort and convenience for wheelchair users and those with mobility impairments.
  • Accessible Parking: SNA offers accessible parking spaces conveniently located near terminal entrances, allowing for a short and convenient walk for travelers with disabilities.
  • Elevators and Escalators: Elevators and escalators are readily available in all terminals, making it easy to access different levels of the airport without any hassle.
  • Assistance Services: Our dedicated team of customer service representatives is available to assist passengers with disabilities. Feel free to approach them for help with directions, wheelchair assistance, or any other specific needs you may have.
  • Visual and Auditory Aids: SNA provides information in various formats, including Braille signage and TTY (text telephone) devices for the hearing impaired, ensuring that all passengers can stay informed and connected while at the airport.

Accessible Transportation:

Getting to and from the airport is just as important as the airport itself. We offer several transportation options that cater to passengers with disabilities:

  • Ground Transportation: Our ground transportation services, including taxis, shuttle buses, and rental cars, are equipped to accommodate passengers with disabilities. Please let us know your requirements, and we will ensure you have a comfortable journey to your destination.
  • Shuttles: SNA provides accessible shuttle services between terminals and parking facilities to make your airport transfers as seamless as possible.
  • OCTA ACCESS: For travelers who rely on accessible public transportation, the Orange County Transportation Authority (OCTA) ACCESS service is available, providing door-to-door service for eligible individuals with disabilities.

Traveling with Assistance Animals:

We understand the vital role that service animals play in the lives of many travelers with disabilities. At John Wayne Airport, we fully support your need to travel with your assistance animal. Here are some important guidelines:

  • Pet Relief Areas: Designated pet relief areas are available both before and after security checkpoints to allow your service animal to take a break.
  • TSA Security Screening: Our TSA agents are trained to provide respectful and efficient screening procedures for travelers with disabilities and their assistance animals. You can also request a private screening area if needed.
  • Documentation: While not required, having documentation for your service animal can expedite the security screening process. Rest assured that our airport staff will always prioritize your comfort and dignity during this process.

Accessible Services:

In addition to physical accessibility, we offer a range of services to meet the unique needs of travelers with disabilities:

  • Accessibility Services Desk: Located in the terminals, our Accessibility Services Desk is available to provide information and support to travelers with disabilities. Don’t hesitate to stop by for any assistance you may require.
  • Wheelchair Assistance: SNA offers complimentary wheelchair assistance for travelers with mobility limitations. To request this service, simply contact us in advance or upon arrival at the airport.
  • Special Assistance Boarding: Passengers with disabilities are given priority boarding to ensure a smooth and comfortable embarkation process.
  • Visual Paging Services: For passengers with visual impairments, our visual paging services are available to provide important announcements in an accessible format.

Drinking Fountains and Water Refill Stations:

Stay hydrated throughout your journey with our drinking fountains and water refill stations conveniently located throughout the terminals.


At John Wayne Airport, we are dedicated to creating an inclusive and accessible environment for all travelers. Your comfort and convenience are our top priorities. We welcome your feedback and suggestions to help us continually improve our accessibility features and services.

We hope this guide provides you with valuable information on navigating our airport with ease. Your journey should be a memorable and enjoyable experience, and we are here to make that a reality. Thank you for choosing John Wayne Airport as your travel hub, and we look forward to serving you on your next adventure. Safe travels!

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