Melbourne Airport’s Accessibility Guide

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Artwork in T3 T4 © Melbourne airport

Welcome to Melbourne Airport, where we are dedicated to providing a welcoming and accessible travel experience for passengers of all abilities. Our commitment to inclusivity ensures that every traveler, including those with disabilities and special needs, can navigate the airport with ease.

In this article, we will explore the various accessibility features and services we offer, making your journey through Melbourne Airport seamless.

General Accessibility

At Melbourne Airport, we prioritize the comfort and convenience of travelers with disabilities. Here are some of the key features that make Melbourne Airport accessible to everyone:

  • Accessible Facilities: Throughout the airport, you’ll find accessible restrooms equipped with spacious stalls, grab bars, and accessible sinks, ensuring comfort and convenience for wheelchair users and those with mobility impairments.
  • Wheelchair Assistance: We offer complimentary wheelchair assistance for travelers with mobility limitations. To request this service, simply contact your airline in advance or upon arrival at the airport.
  • Assistance Services: Our dedicated team of customer service representatives is available to assist passengers with disabilities. Whether you need directions, wheelchair assistance, or any other specific support, our staff is here to help.

Requesting Wheelchair Assistance from Your Airline

If you require wheelchair assistance during your journey, Melbourne Airport recommends contacting your airline in advance to arrange the service. Airlines have trained staff to assist passengers with boarding, deplaning, and navigating the airport. This proactive step ensures a smooth travel experience and minimizes wait times.


Melbourne Airport provides accessible parking options for travelers with disabilities, conveniently located near terminal entrances. These designated parking spaces are designed to make your airport experience as convenient as possible, allowing for a short and hassle-free walk.

Pick Up and Drop Off

Our airport features dedicated pick-up and drop-off zones with accessible facilities. These zones are designed to accommodate passengers with disabilities and make arrivals and departures hassle-free.

Accessible Toilets

Throughout Melbourne Airport, you’ll find accessible toilets equipped with spacious layouts and appropriate fixtures. These facilities are strategically located throughout the terminals, ensuring that travelers with disabilities have easy access to restroom facilities.

Melbourne Airport is committed to providing a welcoming and accessible environment for all travelers. Your comfort and convenience are our top priorities. We welcome your feedback and suggestions to help us continually improve our accessibility features and services.

Plan Your Visit

Before your trip, we recommend contacting your airline to arrange wheelchair assistance if needed. Additionally, familiarize yourself with the location of accessible parking, pick-up and drop-off zones, and accessible toilets to make your journey through Melbourne Airport as smooth as possible.

Your journey should be a memorable and enjoyable experience, and we are here to make that a reality. Thank you for choosing Melbourne Airport as your travel hub, and we look forward to serving you on your next adventure. Safe travels!

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