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Reserving an Accessible Room at Marriott: A Step-by-Step Guide

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The Rome EDITION ©Marriott International Hotels

Introduction to Accessibility at Marriott

Marriott International is committed to providing accessible rooms and facilities for all guests. Here’s a detailed guide on how to reserve an accessible room at Marriott hotels.

Reserving Online via Marriott.com

  • Step 1: Visit marriott.com, enter your reservation details, and click ‘Find Hotels’.
  • Step 2: Click on ‘View Rates’ for your chosen hotel.
  • Step 3: Select your desired rate plan using the rate tabs.
  • Step 4: Choose your room type and rate, then click ‘SELECT’.
  • Step 5: On the reservation details screen, expand the ‘Room Accessibility & Bed Type’ section.
  • Step 6: Select the required accessibility options and apply them.
  • Step 7: Note that accessibility options may vary by room type.
  • Step 8: If no accessible rooms are available, no options will be shown.
  • Final Step: Review and complete your reservation, ensuring the confirmation email lists the accessible room as a guaranteed request.

Using the Marriott Bonvoy® Mobile App

  • Step 1: Tap ‘Book’ at the bottom of the app screen.
  • Step 2: Enter your destination and reservation dates.
  • Step 3: Adjust guest numbers, rates, or point use options, then tap ‘Find Hotels’.
  • Step 4: Select your hotel and desired room type.
  • Step 5: Tap ‘Preferences & Accessibility’ and choose your required accessibility options.
  • Step 6: Ensure your confirmation email lists the accessible room as a guaranteed request.

Important Note

  • It’s crucial to verify that your confirmation email specifically mentions the accessible room as a guaranteed request to ensure it has been booked successfully.

For more detailed information on reserving accessible rooms and to view the images, please visit Marriott’s Accessibility Assistance Page.


Marriott International’s approach to accessibility ensures that every guest has a comfortable and enjoyable stay, with options to tailor room reservations to specific needs. This guide aims to make the reservation process for accessible rooms straightforward and efficient.

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