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San Jose International Airport: Accessible Facilities

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Dog in Airport Terminal

Welcome to San Jose International Airport (SJC), where we are committed to providing an exceptional travel experience for all our passengers. At SJC, we understand the importance of accessibility, and we’re dedicated to ensuring that every traveler can embark on their journey with ease and comfort. In this posting, we will explore the various accessibility features and services we offer to make your visit to San Jose International Airport as smooth as possible.

Accessible Facilities:

Our airport has been thoughtfully designed with your convenience in mind. Here are some of the key features that make San Jose International Airport accessible to everyone:

  • Accessible Restrooms: Throughout the terminals, you will find spacious accessible restrooms equipped for those with disabilities, ensuring comfort and convenience for wheelchair users and those with mobility impairments.
  • Accessible Parking: SJC offers accessible parking spaces conveniently located near terminal entrances, allowing for a short and hassle-free walk for travelers with disabilities.
  • Elevators and Escalators: Elevators and escalators are readily available in all terminals, making it easy to access different levels of the airport without any hassle.
  • Assistance Services: Our dedicated team of customer service representatives is available to assist passengers with disabilities. Feel free to approach them for help with directions, wheelchair assistance, or any other specific needs you may have.

Visual and Auditory Aids:

SJC provides information in various formats to cater to all our passengers:

  • Braille Signage: Braille signage is available throughout the airport, providing essential information to travelers with visual impairments.
  • TTY (Text Telephone) Devices: TTY devices are available for the hearing impaired, ensuring that all passengers can stay informed and connected while at the airport.

Accessible Transportation:

Getting to and from the airport is just as important as the airport itself. We offer several transportation options that cater to passengers with disabilities:

  • Ground Transportation: Our ground transportation services, including taxis, shuttle buses, and rental cars, are equipped to accommodate passengers with disabilities. Please let us know your requirements, and we will ensure you have a comfortable journey to your destination.
  • Shuttle Services: SJC provides accessible shuttle services between terminals and parking facilities to make your airport transfers as seamless as possible.
  • Sky Cap Assistance: Our dedicated Sky Cap team is available to assist travelers with disabilities in curbside check-in and baggage handling, ensuring a smooth and stress-free start to your journey.

Traveling with Assistance Animals:

We understand the vital role that service animals play in the lives of many travelers with disabilities. At San Jose International Airport, we fully support your need to travel with your assistance animal. Here are some important guidelines:

  • Specific Animal Relief Areas: Designated pet relief areas are conveniently located both before and after security checkpoints, providing a comfortable space for your service animal to take a break.
  • TSA Security Screening: Our TSA agents are trained to provide respectful and efficient screening procedures for travelers with disabilities and their assistance animals. You can also request a private screening area if needed.
  • Documentation: While not required, having documentation for your service animal can expedite the security screening process. Rest assured that our airport staff will always prioritize your comfort and dignity during this process.

Oxygen Canister Information:

Travelers who require oxygen canisters during their journey are welcome at SJC. Please inform us in advance so that we can provide the necessary support and information to ensure a safe and comfortable travel experience.

Accessible Services:

In addition to physical accessibility, we offer a range of services to meet the unique needs of travelers with disabilities:

  • Accessibility Services Desk: Located in the terminals, our Accessibility Services Desk is available to provide information and support to travelers with disabilities. Don’t hesitate to stop by for any assistance you may require.
  • Wheelchair Assistance: SJC offers complimentary wheelchair assistance for travelers with mobility limitations. To request this service, simply contact us in advance or upon arrival at the airport.
  • Special Assistance Boarding: Passengers with disabilities are given priority boarding to ensure a smooth and comfortable embarkation process.

Air Travel for Everyone:

We firmly believe that air travel should be accessible to everyone. San Jose International Airport is proud to support initiatives aimed at making air travel more inclusive. We actively work with advocacy groups, disability organizations, and travelers themselves to continually improve our services and facilities.

Your journey should be a memorable and enjoyable experience, and we are here to make that a reality. Thank you for choosing San Jose International Airport as your travel hub, and we look forward to serving you on your next adventure. Safe travels!

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