Tips To Navigating Mexico City International Airport

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A man being shuttled between flights at Mexico City International Airport (AICM)

Mexico City International Airport (AICM) is committed to providing a welcoming and accessible environment for all travelers. We understand that passengers may have unique needs, and our goal is to make your journey as smooth and comfortable as possible. Whether you have a disability, a hidden disability, or require special assistance, AICM is dedicated to ensuring your travel experience is enjoyable and stress-free.

Accessibility Services and Facilities:

  • Moving Walkways: AICM features moving walkways to assist passengers with limited mobility in navigating the terminal more easily.
  • Air Train: Our airport offers an efficient Air Train service, which is accessible and designed to transport passengers within the terminal.
  • Tactile Strip: For the visually impaired, tactile strips are installed to guide you through the airport safely.
  • Transport in Mini Vehicles: We provide mini vehicles for passengers who require additional assistance in getting to their departure gates or other airport facilities.

Accessibility Features:

  • Accessible Restrooms: AICM provides accessible restrooms equipped with features like grab bars and ample space to accommodate wheelchair users and passengers with special needs.
  • Accessible Facilities: Throughout the airport, you will find ramps, elevators, and other accessibility features designed to enhance your mobility within the terminal.
  • Accessible Transportation: Our airport offers accessible transportation options, including shuttle services, to assist passengers with disabilities in getting to and from the airport.

Special Assistance Services:

  • Special Needs Assistance: Passengers with disabilities can request special assistance when traveling through AICM. To arrange this service, please contact us in advance.
  • Hidden Disabilities: We recognize that some disabilities may not be immediately visible. AICM staff is trained to assist passengers with hidden disabilities, such as autism or anxiety, discreetly and professionally.
  • Medical Services: For travelers who require medical assistance during their journey, our airport is equipped with a medical center to address your healthcare needs.
  • Service Animals: We welcome service animals at Mexico City International Airport. Please inform us in advance if you plan to travel with a service animal so that we can assist you accordingly.

Additional Assistance:

If you have specific needs or require assistance not covered above, please do not hesitate to contact us. Your comfort and well-being are our top priorities, and we are here to support you in any way we can.

At Mexico City International Airport, we continually strive to improve our accessibility services and facilities to ensure that all passengers, regardless of their needs, can enjoy a seamless travel experience. Your feedback is invaluable to us, and we are dedicated to making your journey through our airport a positive one.

If you have any further questions or require additional information, please feel free to reach out. Contact 55 2482-2400, ext. 2234, where we will gladly support you. You can also write to us at  comments@aicm.com.mx. We look forward to serving you during your visit to Mexico City International Airport. Have a safe trip!

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