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Toronto Pearson: Your Accessible Travel Partner 

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Young female traveler in international airport looking at departures board ©Getty Images

At Toronto Pearson International Airport, we are committed to ensuring a seamless and accessible experience for all travelers. We understand that every passenger has unique needs, and our goal is to provide assistance and support to make your journey comfortable and stress-free.

In this article, we will explore the various accessibility features and services we offer, ensuring that everyone can navigate the airport with ease.

Accessibility Statement:

Before we dive into the details, let’s start with the key points outlined in our Accessibility Statement:

  • Diverse Needs: We recognize and cater to a wide range of passenger needs, including those with disabilities, medical conditions, and hidden disabilities.
  • Respect and Dignity: Our commitment to accessibility is rooted in respect and dignity for all passengers, and we aim to create a welcoming environment for everyone.
  • Continuous Improvement: We are dedicated to continually improving our accessibility services and facilities, ensuring that Toronto Pearson remains a leader in providing inclusive travel experiences.

Comprehensive Accessibility Features:

Now, let’s explore the comprehensive accessibility features available at Toronto Pearson International Airport:

  • Planning Ahead: We understand the importance of planning for your trip. Visit our Accessibility Planning page for guidance on preparing for your journey.
  • Accessibility Plan: Learn about our ongoing efforts to enhance accessibility in our Accessibility Plan.
  • Self Service Check-In: Take advantage of our self-service check-in options, providing a convenient and efficient way to begin your journey.
  • Toilets and Changing Rooms: Accessible restrooms and changing rooms are available throughout the airport to ensure your comfort and convenience.
  • Aira: We proudly offer Aira, an innovative service that connects travelers with trained professionals for real-time assistance via smartphone or smart glasses. Navigate the airport confidently with Aira’s support.
  • Wheelchairs and Mobility: Complimentary wheelchairs are available, and our team is ready to assist with mobility needs.
  • BlindSquare: For travelers with visual impairments, BlindSquare provides audio navigation and information within the airport, helping you find your way with ease.
  • Hearing Loops: Our airport is equipped with hearing loops to assist passengers with hearing impairments. Visit our Hearing Loops page for more information.
  • LanguageLine: If you require language assistance, our LanguageLine service offers over 240 languages, ensuring effective communication throughout your journey.
  • MagnusCards: Discover our partnership with MagnusCards, an app designed to assist individuals with autism and other cognitive special needs while navigating the airport.

For more detailed information on each of these services and features, click on the respective links provided.


At Toronto Pearson International Airport, our commitment to accessibility is unwavering. We believe that everyone should have the opportunity to travel comfortably and confidently. If you have specific requirements or need assistance during your visit, please don’t hesitate to reach out to our Customer Service team.

We hope this article has provided you with valuable insights into the accessibility features and services available at Toronto Pearson. Your journey matters to us, and we look forward to welcoming you and ensuring your experience is exceptional. For more information, click here to visit our dedicated Accessibility page.

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