Your Guide to Accessibility at Istanbul Airport

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Handicap sign on chair. ©Getty Images

IGA Cares for Every Traveler

Welcome to Istanbul Airport, where we are committed to providing an inclusive and accessible environment for all our passengers, including those with disabilities. We understand the importance of making your journey comfortable and hassle-free. In this blog post, we will explore the various accessibility features and services we offer through our iGA Cares program, ensuring that your visit to Istanbul Airport is a positive and memorable experience.

Accessible Community at Istanbul Airport:

At Istanbul Airport, we believe in fostering an inclusive and diverse community where every traveler feels valued and supported. Our Accessible Community is a testament to our commitment to creating an environment that welcomes passengers with diverse needs and abilities.

General Accessibility Features:

  • Accessible Facilities: Istanbul Airport is designed with wide walkways, spacious seating areas, and clear signage to ensure easy navigation for travelers with disabilities.
  • Tactile Paving: Our airport features tactile paving to guide passengers with visual impairments safely throughout the terminal.
  • Very Special Guest Card: The Very Special Guest Card provides passengers with disabilities access to priority services, including assistance at security checkpoints, passport control, and boarding gates.
  • Special Passenger Service Point: Located in the terminal, our Special Passenger Service Point is dedicated to assisting travelers with disabilities. Our friendly staff is ready to provide personalized support and answer any questions you may have.
  • Invisible Disabilities: We understand that not all disabilities are visible. Our staff is trained to recognize and assist passengers with invisible disabilities, ensuring that everyone receives the help they need.
  • Cafe Yanimda: Cafe Yanimda is a designated space where travelers with disabilities can rest and relax in a comfortable and quiet environment. This area is equipped with facilities to meet the unique needs of our guests.

Additional Accessibility Features:

  • Restrooms: Istanbul Airport offers accessible restrooms equipped with spacious stalls, grab bars, and accessible sinks to ensure comfort and convenience for travelers with disabilities.
  • Call Point: A call point is available for passengers with disabilities who may need immediate assistance or have specific requests.
  • Wheelchair Services: We provide wheelchair services to assist travelers with mobility limitations. Please notify us in advance or upon arrival at the airport to request this service.
  • Pet-Friendly: Istanbul Airport welcomes service animals and pet-friendly facilities to accommodate the needs of travelers with disabilities.
  • Baggage Waiting Area: A dedicated baggage waiting area is available to ensure that passengers with disabilities have a comfortable place to wait for their luggage.
  • Video Call Center for Sign Language: Our airport offers a Video Call Center for travelers with hearing impairments, allowing them to communicate through sign language with our trained staff.

Through the iGA Cares program, we aim to go above and beyond to meet the needs of every traveler, ensuring that your journey through Istanbul Airport is as smooth and enjoyable as possible.

Your comfort and convenience are our top priorities. We welcome your feedback and suggestions to help us continually improve our accessibility features and services. Istanbul Airport is your gateway to unforgettable experiences. Thank you for choosing Istanbul Airport, and we look forward to serving you on your next adventure. Safe travels!

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