Introduction to the Engagement

Adding another iconic Manhattan five-star hotel to our roster of terrific clients, Slatin Group held a roundtable discussion and Elements of Service workshops for leaders and staff at the Lotte New York Palace in mid-August.

Planning and Execution

This engagement has been in the planning process since early in the pandemic. Now, with the hotel running full-tilt into the busy fall and holiday season, we were gratified by the attentiveness and engagement that the Palace leaders showed during our roundtable and by their positive feedback.

Understanding the Human Aspect of ADA Compliance

Our initiatives offer a deeper understanding of the human aspect behind the Americans with Disabilities Act. It’s not just about adhering to the physical modifications necessitated by the ADA; it’s equally about fostering informed, empathetic interactions with clients and employees who have disabilities or special needs. Such interactions are pivotal in cultivating loyalty and enhancing brand recognition.