Traveling with Limitations

TUI Cruises is dedicated to ensuring that all guests, including those with disabilities, enjoy an exceptional and seamless experience aboard its fleet. This guide is crafted to provide you with all the necessary information to ensure a comfortable and enjoyable journey from start to finish.

Arrival and Departure

For guests requiring wheelchair assistance and having booked their flight through TUI Cruises, we offer barrier-free transfers between the airport and the ship. This service accommodates a wheelchair user plus one companion in a ramp car, or up to two companions in a standard car, including regular luggage. Should additional passengers or special luggage need to be accommodated, arrangements for a minivan transfer can be made.

TUI Cruises ensures seamless transfers for all guests, offering special vehicle options for those with extra needs. If individual travel arrangements are made, paid wheelchair transfers between the airport and the ship can also be organized upon request. A detailed questionnaire will be provided at the time of booking to ensure your specific transfer needs are met.

Check-In Process

Upon arrival, guests with physical disabilities, especially those staying in suites and junior suites, will have access to special check-in services. We encourage you to communicate with our on-site staff to facilitate your boarding process. Please note, special transfers are guaranteed only at passenger changeover ports.

Accommodations

The Tui fleet features barrier-free cabins designed to offer maximum comfort and accessibility. These cabins boast wider doors, special handrails, emergency communication features, and are conveniently located near elevators. Guests who rely on wheelchairs are advised to book these cabins in advance. For a more detailed look at the rooms and floors plans, visit our site here.

Please note that for safety reasons, certain guests, including those who are deaf, blind, or have significant visual impairments, must be accompanied by an adult. Cabin signage is not available in Braille.

Onboard Accessibility

Our goal is to make almost all areas of the fleet accessible to everyone. Each stairwell is equipped with elevators suitable for wheelchair users, and door widths are designed to accommodate easy entry. You can read about the accessibility of public areas & activities on board here.

Shore Excursions

We strive to ensure that all guests can participate in shore excursions. However, local conditions and technical limitations may affect accessibility. Our onboard excursion team is available to advise on suitable options, including excursions labeled “Extra Easy,” which are designed for those with limited mobility. View more about shore leave in ports on our site here.

Safety and Additional Information

For the safety and well-being of our guests with disabilities, certain travel conditions apply. For example, guests with severe visual impairments or those who rely permanently on wheelchairs may need to be accompanied by an able-bodied person. We cannot offer personal crew assistance due to liability reasons, so it’s essential that any required aid is provided by the accompanying person.

For further details, including FAQs and contact information for individual inquiries, please visit our website.

At TUI Cruises, we believe in making the world accessible to everyone. Our commitment to your comfort and enjoyment is paramount, and we look forward to welcoming you aboard for a journey filled with unforgettable experiences.