Welcome To London Gatwick Airport (LGW)

London Gatwick Airport (LGW) is committed to ensuring a safe, supportive, and accessible travel experience for all passengers. Special Assistance services and a range of accessible facilities and services are available to support your journey through the airport.

Accessible Facilities:

• Support with Accessibility Needs: Gatwick provides comprehensive assistance for passengers with various accessibility needs, ensuring ease of travel through the airport.
• For Aged and Reduced Mobility: Special assistance is available for aged passengers and those with reduced mobility.
• Accessible Changing and Toilet Facilities: The airport offers accessible changing facilities, equipped to cater to the diverse needs of passengers.
• Hearing T-loop Systems: T-loop systems are installed to aid passengers with hearing impairments.
• Support for Visually Impaired: Gatwick offers dedicated support services for passengers who are visually impaired.

Booking Special Assistance:

• How to Book: Passengers can book assistance through their airline or travel agent, especially if they need help with boarding, require mobility aids, or have special requirements.
• Preparation for Variable Conditions: It is recommended to book assistance considering the worst-case scenarios, such as unexpected health changes, to ensure proper support is available.
• Recommended Booking Time: Assistance should ideally be booked at least 48 hours in advance to avoid delays.

Where to Meet Special Assistance:

• Meeting Points: Various meeting points are available throughout the airport, including Special Assistance Receptions at drop-off points, help points at bus stops and car parks, and check-in areas.
• Additional Meeting Areas: Other locations include Special Assistance Receptions before security and in the Departure Lounge.

Specific Advice:

• Drop-off and Pick-up: Blue Badge holders can use the drop-off points for free if registered in advance. Special Assistance areas are available for easy access to the terminals.
• Short and Long-Stay Parking: Blue Badge spaces are provided across all car parks with assistance points available for support to and from the terminal.
• Public Transport: Information on booking assistance for train journeys is available on the National Rail website. Gatwick’s Special Assistance Team can meet passengers arriving by train, coach, or bus.

Checking in at London Gatwick:

• Check-in Procedures: Passengers should check in with their airline. Assistance can be requested from airline staff or at the Special Assistance help points in the terminal.

Going Through Security:

• Security Process: Special Assistance staff can accompany passengers through security checks, and dedicated Family and Assistance Lanes are available for extra support.

Additional Support:

• Medicines and Medical Equipment: Advice is provided for carrying medicines and medical equipment through security.
• Security Searches: Options for manual searches in private areas are available upon request.

Dedicated Assistance Seating Areas:

• Assistance Lounge and Seating: Dedicated seating areas are available for passengers who require assistance and are waiting to board their flight.

Boarding Your Flight:

• Assistance in Boarding: Various forms of assistance are available for boarding, including walking escorts, wheelchair assistance, and electric buggies.

Arriving into London Gatwick:

• Arrival Assistance: Assistance is provided through passport control, baggage reclaim, and to onward travel if needed.

Transferring into and out of an Aircraft:

• Assistance for Aircraft Transfers: Gatwick provides facilities like Ambulifts and aisle chairs for transferring passengers into and out of the aircraft.

Additional Support for Specific Needs, Assistance Dogs, Accessible Toilets and Changing Facilities:

• Mobility Aids and Wheelchairs: Guidelines are provided for traveling with mobility aids and wheelchairs.
• Assistance Dogs: Information on traveling with assistance dogs, including access to spend areas and Pet Travel Scheme checks.
• Accessible Toilets and Changing Places: Locations and details of unisex accessible toilets and adult Changing Places are provided.

Autistic Spectrum Disorder, ADHD, Dementia, and IBD:

• Support for Various Conditions: Gatwick offers specific support and advice for passengers with conditions such as autism, ADHD, dementia, and IBD.

Hidden Disabilities:

• Hidden Disability Lanyard: Passengers with hidden disabilities can collect a lanyard to identify them for extra assistance or consideration.

Booking North Terminal Sensory Room:

• Sensory Room: Gatwick offers a sensory room designed for passengers with disabilities like autism. Booking details and facility features are provided.

At London Gatwick Airport, we warmly welcome everyone, ensuring a journey that’s accessible, comfortable, and inclusive for all our guests. We take pride in catering to the diverse needs of our travelers and strive to provide an exceptional experience for everyone who passes through our doors. For more detailed information and assistance, please visit the London Gatwick Airport Special Assistance section.