At Brisbane Airport, we believe that every traveler, regardless of their abilities or special needs, deserves a seamless and comfortable journey. We are dedicated to providing a welcoming and accessible environment for all passengers. In this article, we will explore the various accessibility features and services we offer, ensuring that your experience at Brisbane Airport is both convenient and inclusive.

General Accessibility

Our commitment to accessibility begins with the foundational features designed to accommodate passengers with disabilities and special needs:

• Accessible Facilities: Brisbane Airport features accessible restrooms equipped with spacious layouts, grab bars, and accessible sinks. These facilities are strategically located throughout the airport to ensure convenience for all travelers.
• Wheelchair Assistance: We offer complimentary wheelchair assistance for passengers with mobility limitations. Our trained staff is available to assist with boarding, deplaning, and navigating the airport. To request this service, simply contact your airline in advance or upon arrival.
• Assistance Services: Brisbane Airport provides a team of dedicated customer service representatives who are here to assist passengers with disabilities. Whether you require directions, wheelchair assistance, or any other specific support, our staff is readily available to help.

Accessibility Journey Planner

Planning your journey through Brisbane Airport has never been easier. Our Accessibility Journey Planner is a valuable tool designed to assist travelers with disabilities in preparing for their visit. This interactive tool offers information on accessible facilities, services, and pathways to ensure a smooth travel experience. Click here for our planner.

Moving through Brisbane Airport

• Check-In and Baggage Drop: For information on accessible check-in and baggage drop facilities, click here.
• Security Screening: To learn more about our accessible security screening process, click here.
• Departure and Arrival: Discover how we assist passengers with disabilities during departure and arrival processes by clicking here.
• Moving through Domestic and International Terminals: Explore the accessibility features within our domestic and international terminals by clicking here.

Assistance Dogs

Brisbane Airport welcomes travelers with assistance dogs. We provide designated areas and facilities to ensure the comfort and well-being of both passengers and their assistance dogs.

Medical Travel Companions

For passengers requiring medical assistance or travel companions, Brisbane Airport is committed to ensuring your journey is as smooth as possible. Click here for more information.

Hidden Disabilities

We recognize that some disabilities are not immediately apparent. Brisbane Airport has implemented support measures for passengers with hidden disabilities. If you or someone you know requires assistance, please inform our staff, and we will provide the necessary support discreetly and respectfully.

At Brisbane Airport, accessibility is not just a commitment; it’s our promise to every traveler. We welcome your feedback and suggestions to help us continually improve our accessibility features and services.

Your journey should be a memorable and enjoyable experience, and we are here to make that a reality. Thank you for choosing Brisbane Airport as your travel destination. We look forward to serving you on your next adventure. Safe travels!